Can’t turn q box with remote

[Der3]

The q box won't turn on when using the remote. I have to Disconnect from the mains and restart and then use the tv to turn on the box

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147