sky q mini box no channels

[spenny108]

My Sky Q mini box is giving me the message 'Please check your subscription entitles you to view this channel on this box etc.'  I recently cancelled TNT sports and this has now happened.  The main box is fine, just the mini box has the issue.  I have reset both boxes numerous times and this has not helped.

[oldfella]

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@spenny108 wrote:

My Sky Q mini box is giving me the message 'Please check your subscription entitles you to view this channel on this box etc.'  I recently cancelled TNT sports and this has now happened.  The main box is fine, just the mini box has the issue.  I have reset both boxes numerous times and this has not helped.

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Hi @spenny108 

First try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback

No call is actually made but the Viewing card should be refreshed.

Failing this try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.

[spenny108]

@oldfella Hi, tried that a couple of times now, everything says it's connected, main box is all good, but mini box getting nothing

[oldfella]

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@spenny108 wrote:

@oldfella Hi, tried that a couple of times now, everything says it's connected, main box is all good, but mini box getting nothing

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Hi @spenny108 

l looks like Sky may have messed up your account when you cancelled TNT.

I have escalated your post to Sky.
You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Tom-W19]

Thanks for escalating. We've sent an invite to @spenny108.