sky q box keeps losing wifi connection

[Priya77]

Hello my sky q box keeps losing wifi connection all the time. Please help 

[mikal1983]

Yep happened to mine for over a year, have now got a new box and badda bing, one week later, dumped again and NO sky, my internet is fine!!!

[Lisa-P1987]

Hi there @Priya77 , I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[DeanoMariner]

I am having the same issue. Sky Q main box lost connection (afternoon 2 Oct) and won't reconnect rendering my mini boxes useless!

I have tried all the suggested fixes, many times, and still won't connect.

My router is working fine, as are my laptops and phones. Very frustrating!!

[TedsBark]

Hi have same issue . Sky 1tb Q box. Worked fine until I had fibre installed and a mini box now dropped out twice in last 2 weeks and had to reset and re do WPS to reconnect

[Smartypie]

I have the same issue where we can't access apps as it says no connection. We have tried everything but only temp fix is to reboot box but this sometimes only works for a few minutes. It's very frustrating and means we can't watch what we want when we want. Please help. 

[cpeters31]

I have the same problem with my sky q box. For some reason it is connected but says it isn't. I can either reboot the sky box which then works without changing any settings. Or I remove and reconnect the WiFi entering the router password. 

I tried a cable connection and it just doesn't do anything. Router says there isn't anything connected with a cable.

Not sure how to solve the problem 

[missfinsta]

I am having the same problem with my mini Q box, every morning I have to go through the process of reconnecting to the main box & takes a couple of attempts. 
both boxes are connected to sky broadband wirelessly

[Daniel0210]

@missfinsta 

See this link. The time you've posted suggests maybe your stand-by settings need changing to None

https://www.sky.com/help/articles/using-the-standby-settings