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Discussion topic: sky box isn’t working

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This message was authored by susanrose This message was authored by: susanrose

sky box isn’t working

sky box won't work saying there's no signal

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@susanrose wrote:

sky box won't work saying there's no signal


@susanrose 
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)

A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Olliem360 This message was authored by: Olliem360

Re: sky box isn’t working

No satellite signal for me either. Is anyone else having issues? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: sky box isn’t working

Posted by a Superuser, not a Sky employee. Find out more

@Olliem360 wrote:

Is anyone else having issues? 


@Olliem360 

It will be your set up. If there was a satellite problem it would affect all Sky satellite customers and the forum would be awash with posts. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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