@susanrose wrote:
sky box won't work saying there's no signal
@susanrose
A message displaying ”No signal” tends to be from your TV, so possibly not being on the correct input (check the HDMI cable between the Sky Q box and your TV)
A “no satellite signal” message relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.
A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.
If you’re on a communal dish you’ll need to liaise with your landlord or building management company who will deal directly with their approved engineers.
▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
