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Discussion topic: reducing sky package

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This message was authored by Craig5011 This message was authored by: Craig5011

reducing sky package

hi gone from a full time employment including a second job to be signed off by the doctor as I'm waiting at knee operation and can't stand at work so from £500 per week wages to £116 statutory sick pay I've tried to reduce my sky bill my contract does not finish till September 2024 and I need to pay £50 to cancel sky cinema I am being charged £7 for sky kids when I have no kids in the house. Don't know why I'm paying don't remember asking for it or agreeing to it , paying some netfix boost so I can watch TV in a different room. I'm a one bedroom house with one TV don't know why Offered, I would have said no. I would've said no. Had three phone calls this morning all with brick walls can't help me can only take the sky kids off at £7 one of the customer services I spoke to was asking me if I want a phone, but I already have a contract with sky then he Asked if I knew that sky broadband dead business broadband would like to sign up for it I don't have a business again. I said I don't have a business he replied in the future. Have a give us a call. Asking if I want to upgrade my phone  to iphone 14 nearly 3 hours on the phone to be told that No one can help me in my dire situation that they would rather have me pay this sky and have no electricity or food, no electricity to watch sky but they're happy to leave me skint 


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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: reducing sky package

Posted by a Superuser, not a Sky employee. Find out more

If you're in contract until September then Sky are not obliged to reduce any contracted items until the minimum term ends.  (Basically you agreed to pay and cannot leave until then)

 

As you've found out there are (early) cancellation charges too.

I am just another Sky customer and my views are my own

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This message was authored by PandJ2020 This message was authored by: PandJ2020 Answer

Re: reducing sky package

Posted by a Superuser, not a Sky employee. Find out more

If you're in contract until September then Sky are not obliged to reduce any contracted items until the minimum term ends.  (Basically you agreed to pay and cannot leave until then)

 

As you've found out there are (early) cancellation charges too.

I am just another Sky customer and my views are my own
This message was authored by Annoyed19 This message was authored by: Annoyed19

Re: reducing sky package

I have tried for almost an hour on the computer checking various Sky terms and conditions and where to find out about my contract. But nowhere can I find the expiry date of the contract!!! It may have finished a year ago but i don't know!!!

Can anyone help me to just look at the contract that i signed up to on ????.

Sky are a nightmare!!! i very quicky found how to add on extra bits like Sports and Movies, but not how to cancell Sports or Movies.

Worst company I have ever dealt with for customer service.  

This message was authored by Invisiblename This message was authored by: Invisiblename

Re: reducing sky package

Posted by a Superuser, not a Sky employee. Find out more

@Annoyed19 wrote:

I have tried for almost an hour on the computer checking various Sky terms and conditions and where to find out about my contract. But nowhere can I find the expiry date of the contract!!! It may have finished a year ago but i don't know!!!

Can anyone help me to just look at the contract that i signed up to on ????.

Sky are a nightmare!!! i very quicky found how to add on extra bits like Sports and Movies, but not how to cancell Sports or Movies.

Worst company I have ever dealt with for customer service.  


Open your MySky app, click "Your Products", all current contracted services will be listed.

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: reducing sky package

Posted by a Superuser, not a Sky employee. Find out more

@Annoyed19 wrote:

i very quicky found how to add on extra bits like Sports and Movies, but not how to cancell Sports or Movies.


@Annoyed19 
To remove part of your Sky Q/+ TV package you need to give 31 days notice. Be aware if you have 'in contract' discounts you may not be able to remove them. Also make sure cancellation of a certain add-on doesn’t cancel another discount. You can either call Sky or use the messaging service to cancel this
https://www.sky.com/help/articles/cancel-sky-tv  


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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