pink screen

[forgot11]

I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same 

[Jones_The_Cat]

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@forgot11 wrote:

I was watching the netflix app and it has frozen with a pink screen I have tried rebooting everything and the screen still remains the same 

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Is it just the Netflix app this happens on or is it on everything? 

[forgot11]

It has frozen so not able to get the sky to work

[forgot11]

This is the first time it has ever happened

[Jones_The_Cat]

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@forgot11 wrote:

This is the first time it has ever happened

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Have you turned the Q box off at the wall for at least a minute? Do that, then power it back on and allow it to reboot. Also turn your TV off at the wall for a minute then power back on - that'll clear any HDMI handshake issues. 

[forgot11]

Yes I have done both and its still the same

[Jones_The_Cat]

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@forgot11 wrote:

Yes I have done both and its still the same

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So when you turn the box back on it is still frozen on that pink screen?

[forgot11]

Yes it is

[Jones_The_Cat]

Try a software update:

1. Switch the Sky Q box off at the mains.
2. Hold down the standby button on the front of the box, then switch it back on at the mains.
3. Keep the standby button held down until you see alternating red and amber lights on the front of the box. This will start a software update.

If it's still not working after this then you may need a new box. 

[forgot11]

Ok I will try that thank you for responding

[Palin93]

Did this work?