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Discussion topic: no signal

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This message was authored by andy2812 This message was authored by: andy2812

no signal

no signal done all checks with sky now need an engineer to visit

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andy2812
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This message was authored by andy2812 This message was authored by: andy2812

Re: No satellite signal

i need an installer to fix my dish i have sky protect

This message was authored by Jones_The_Cat This message was authored by: Jones_The_Cat

Re: no signal


@andy2812 wrote:

no signal done all checks with sky now need an engineer to visit


Book one here:

https://www.sky.com/help/articles/book-engineer-sky-q 

This message was authored by Annie+UK This message was authored by: Annie+UK

Re: No satellite signal

Posted by a Superuser, not a Sky employee. Find out more

@andy2812 wrote:

i need an installer to fix my dish i have sky protect


Then phone Sky Protect !

This message was authored by GD1 This message was authored by: GD1

Re: no signal

Posted by a Superuser, not a Sky employee. Find out more

@andy2812   No signal is a TV message, No Satellite signal is a dish issue, which is the correct message?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no signal

Posted by a Superuser, not a Sky employee. Find out more

@andy2812 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box. It could be weather related if you've had snow, and snow is still on the arm of the dish. 

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by GD1 This message was authored by: GD1

Re: no signal

Posted by a Superuser, not a Sky employee. Find out more

@andy2812  You posted the same question in both the Sky Q & Sky+ forum, which system do you have? 

 

Threads merged, it would be helpful not to create duplicate threads.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: no signal

Posted by a Superuser, not a Sky employee. Find out more

@andy2812 

On the post that was on the Sky+ board you state you have Sky Protect. If you have Sky Protect (through Domestic and General Insurance) you need to contact them direct. The contact numbers are on your policy. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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