no signal

[andy2812]

no signal done all checks with sky now need an engineer to visit

[andy2812]

i need an installer to fix my dish i have sky protect

[Jones_The_Cat]

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@andy2812 wrote:

no signal done all checks with sky now need an engineer to visit

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Book one here:

https://www.sky.com/help/articles/book-engineer-sky-q 

[Annie+UK]

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@andy2812 wrote:

i need an installer to fix my dish i have sky protect

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Then phone Sky Protect !

[GD1]

@andy2812   No signal is a TV message, No Satellite signal is a dish issue, which is the correct message?

[Daniel0210]

@andy2812 
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).

A “no satellite signal” message relates to your Sky box. It could be weather related if you've had snow, and snow is still on the arm of the dish. 

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[GD1]

@andy2812  You posted the same question in both the Sky Q & Sky+ forum, which system do you have? 

Threads merged, it would be helpful not to create duplicate threads.

[Daniel0210]

@andy2812 

On the post that was on the Sky+ board you state you have Sky Protect. If you have Sky Protect (through Domestic and General Insurance) you need to contact them direct. The contact numbers are on your policy.