09 Feb 2024 09:52 AM
no signal done all checks with sky now need an engineer to visit
09 Feb 2024 09:57 AM
i need an installer to fix my dish i have sky protect
09 Feb 2024 09:58 AM
@andy2812 wrote:no signal done all checks with sky now need an engineer to visit
Book one here:
09 Feb 2024 10:00 AM
Posted by a Superuser, not a Sky employee. Find out more09 Feb 2024 10:09 AM
Posted by a Superuser, not a Sky employee. Find out more@andy2812 No signal is a TV message, No Satellite signal is a dish issue, which is the correct message?
09 Feb 2024 10:40 AM
Posted by a Superuser, not a Sky employee. Find out more@andy2812
”No signal” tends to be a message from your TV (in which case check the cables going to the TV).
A “no satellite signal” message relates to your Sky box. It could be weather related if you've had snow, and snow is still on the arm of the dish.
Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye and could only affect one or two channels). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.
09 Feb 2024 11:02 AM
Posted by a Superuser, not a Sky employee. Find out more@andy2812 You posted the same question in both the Sky Q & Sky+ forum, which system do you have?
Threads merged, it would be helpful not to create duplicate threads.
09 Feb 2024 11:04 AM
Posted by a Superuser, not a Sky employee. Find out moreOn the post that was on the Sky+ board you state you have Sky Protect. If you have Sky Protect (through Domestic and General Insurance) you need to contact them direct. The contact numbers are on your policy.
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