netflix

[keithyt1958]

before I had Netflix package which I could watch on several devices then when Sky was installed you downgraded to basic Netflix then I upgrade to the HD package  but I am trying to use atmos enabled movies and Netflix says need a 4k package contact Sky

[SlenderRobert]

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@keithyt1958 wrote:

before I had Netflix package which I could watch on several devices then when Sky was installed you downgraded to basic Netflix then I upgrade to the HD package  but I am trying to use atmos enabled movies and Netflix says need a 4k package contact Sky

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Correct. If you want Netflix Premium (4K & Atmos on up to 4 screens) then you need to add the UHD pack to your Sky Q subscription. 

[Laing1]

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@keithyt1958 wrote:

before I had Netflix package which I could watch on several devices then when Sky was installed you downgraded to basic Netflix then I upgrade to the HD package  but I am trying to use atmos enabled movies and Netflix says need a 4k package contact Sky

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@keithyt1958 as @SlenderRobert says you need add on to your Sky package to get what you want see below

Netflix Basic              Sky Ultimate TV Pack (1 screen) 

Netflix Standard     Sky  Ultimate TV Pack and Sky HD pack (2 Screens)

Netflix Premium      Sky Ultimate TV Pack and Sky HD pack plus Sky UHD Pack  (4 Screens)

[keithyt1958]

need ultimate for netflix how much ££

[Laing1]

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@keithyt1958 wrote:

need ultimate for netflix how much ££

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@keithyt1958 see my post above yours you need to add the relevent packages to your Sky subscription to get Netflix ultimate 

[keithyt1958]

no real answer I phoned sky I already have sky hd and Sky UHD and ultimate tv addon plus multi-room

but it seems I need Netflix 4k 4 screens which it seems can't be done but Disney channel Dolby atmos works fine just not Netflix which is a real bummer  if I cancel sky Netflix and have Netflix separate then its 3 times the price

and my internet is garbage but no fibre for at least 2 years also looking at sky mobile too

[best+of+the+best]

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@keithyt1958 wrote:

no real answer I phoned sky I already have sky hd and Sky UHD and ultimate tv addon plus multi-room

but it seems I need Netflix 4k 4 screens which it seems can't be done but Disney channel Dolby atmos works fine just not Netflix which is a real bummer  if I cancel sky Netflix and have Netflix separate then its 3 times the price

and my internet is garbage but no fibre for at least 2 years also looking at sky mobile too

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Hi @keithyt1958 when you check your Netflix account is it showing Netflix Premium UHD

 

[keithyt1958]

my Netflix account says standard hd to change plans contact sky

[keithyt1958]

Billing Details YOUR MEMBERSHIP

Plan

Standard

for billing details contact Sky

[Laing1]

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@keithyt1958 wrote:

my Netflix account says standard hd to change plans contact sky

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@keithyt1958 if you are definately sure that you have the UHD subscription to watch UHD on Sky  which I am sure you are I can escalate this to Sky to look into for  you ?

[keithyt1958]

TV

• Sky Signature, 6 Jul - 5 Aug, £24.00 (Previous price: 34)

• Ultimate TV Add on, 6 Jul - 5 Aug, £5.00 (Previous price: 7)

• Sky HD, 6 Jul - 5 Aug, £9.00

• Multiscreen, 6 Jul - 5 Aug, £7.50 (Previous price: 15)

• Ultra HD, 6 Jul - 5 Aug, £4.00

• Sky Signature, 3 Jul - 5 Jul, £2.40 (Previous price: 3.4)

• Ultimate TV Add on, 3 Jul - 5 Jul, £0.50 (Previous price: 0.7)

• Sky HD, 3 Jul - 5 Jul, £0.90

• Multiscreen, 3 Jul - 5 Jul, £0.75 (Previous price: 1.5)

• Ultra HD, 3 Jul - 5 Jul, £0.40

Detail Period Covered Amount

Sky Signature

In-Contract discount

Sky Signature Discounted

6 Jul - 5 Aug

£34.00£24.00

-£5.00

-£5.00

Ultimate TV Add on

Ultimate TV Add on Discounted

Ultimate TV Add on Discounted

6 Jul - 5 Aug

£7.00£5.00

-£1.00

-£1.00

Sky HD

6 Jul - 5 Aug

£9.00

Multiscreen

Sky Multiscreen Subscription Discounted

6 Jul - 5 Aug

£15.00£7.50

-£7.50

Ultra HD

6 Jul - 5 Aug

£4.00

Sky Signature - 3 days

In-Contract discount

Sky Signature Discounted

3 Jul - 5 Jul

£3.40£2.40

-£0.50

-£0.50

Ultimate TV Add on - 3 days

Ultimate TV Add on Discounted

Ultimate TV Add on Discounted

3 Jul - 5 Jul

£0.70£0.50

-£0.10

-£0.10

Sky HD - 3 days

3 Jul - 5 Jul

£0.90

Multiscreen - 3 days

Sky Multiscreen Subscription Discounted

3 Jul - 5 Jul

£1.50£0.75

-£0.75

Ultra HD - 3 days

[Laing1]

@keithyt1958 I'll escalate this to Sky for you as with the packages you have you should be getting Netflix premium ie 4 screens and in UHD I have similiar packages and it is working fine for me 

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Greenfingers001 · Accepted solution]

Thanks for escalating this. We’ve sent an invite to chat.

[keithyt1958]

did not work expert could not do it and suggested I ring Sky which I have already done but did phone again but can't get past the stupid switchboard I said yes I am the ac holder 3 times getting nowhere I have to say I am not impressed with sky!

[keithyt1958]

Tried again and got through the switchboard this time advisor re-enabled netflix premium now its working awesome have dolby atmos too thanks for all the help much appreciated.