Went to play download and the chatacters speech is low and backing music is still working

[Razzle+berry]

Hi, I went to play a download and the speech is low or not there but the programmes backing music is still playing fine 

Thank you for any help I recieve 

[oldfella]

---

@Razzle+berry wrote:

Hi, I went to play a download and the speech is low or not there but the programmes backing music is still playing fine 

Thank you for any help I recieve 

---

Hi @Razzle+berry 

Try rebooting your Q box and then try the playback again.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Is the playback any different?

[Razzle+berry]

Yeah tried that, coming on here was a last resort, found that it may not have been a sky issue as we switched off our sound bar and switched to TV speakers for some reason that worked but not sure why it didn't and every other recording worked and normal tv worked.