needing details on sky q upgrade

[elle-xo]

hi all,

we've currently got Sky Q  at our property, but looking to move back to my family home in the near future. My partner has the account for Sky Q here but at my family home I'm the account & bill payer for Sky HD. Obviously we'd like to upgrade what were used too, but was wondering if we could use our box we currently have here & plug that in to the existing wiring at the family home & to call sky to get our package sorted for the Q once/if we move back on my account & cancel his account as he is now out of contract - just to save someone to come out and set up a new box. Or would it be a call to Sky for a whole new instalation? 


Tia! 😊

[oldfella · Accepted solution]

---

@elle-xo wrote:

hi all,

we've currently got Sky Q  at our property, but looking to move back to my family home in the near future. My partner has the account for Sky Q here but at my family home I'm the account & bill payer for Sky HD. Obviously we'd like to upgrade what were used too, but was wondering if we could use our box we currently have here & plug that in to the existing wiring at the family home & to call sky to get our package sorted for the Q once/if we move back on my account & cancel his account as he is now out of contract - just to save someone to come out and set up a new box. Or would it be a call to Sky for a whole new instalation? 
Tia! 😊

---

Would mean a completely new installation @elle-xo 

[elle-xo]

thank you for your response! would you happen to know if they'd install the sky q box that we currently have - theres nothing wrong with it & just seems silly to have a new box installed when we have a perfectlly good one already!

[oldfella]

---

@elle-xo wrote:

thank you for your response! would you happen to know if they'd install the sky q box that we currently have - theres nothing wrong with it & just seems silly to have a new box installed when we have a perfectlly good one already!

---

Hi @elle-xo 

Just had a thought.

If you have the Q Account at your current property then you could book a Home move with Sky Q to your family home.

This would use your existing box and Sky would install a new dish or check out anything that is needed at the family home.

https://www.sky.com/moving-home

[elle-xo]

Thank you so much! I'll look into this much nearer the time! ☺️

[oldfella]

---

@elle-xo wrote:

Thank you so much! I'll look into this much nearer the time! ☺️

---

Hi @elle-xo 

As you cannot have both Sky Q and Sky+HD accounts at the same account address you would need to cancel the Sky+HD account prior to your move