This discussion topic has been answered Discussion topic: Sky Q problems
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
Message posted on ‎26 Nov 2024 10:42 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Sky Q mini box shows connected to Sky Q and network. However, also shows "no satellite signal" and no TV Schedule. Recordings disappeared and in fact nothing available.
Had to reconnect main Sky Q box to internet and then can receive TV schedules and use apps. Again all recordings disappeared and can't download catch up or On Demand services.
Done normal rebooting router and connecting boxes etc along with telephone help to no avail. All status connections shows OK. Told likely updates caused the issues and have to wait a few days for an engineer to possibly fit a booster? This equipment has worked well for a few years. Surely if updates have caused these problems then many customers would have similar issues? Any ideas?
Best Answers
Message posted on ‎27 Nov 2024 09:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Apparently not. May need a booster fitting. Engineer calling Friday.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
All Replies
Message posted on ‎27 Nov 2024 08:49 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Q problems
Same issue, started yesterday? Did you come good?
Message posted on ‎27 Nov 2024 09:39 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Apparently not. May need a booster fitting. Engineer calling Friday.
Message posted on ‎27 Nov 2024 10:17 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Q problems
Told me i might need to change my box, engineer coming Friday
Message posted on ‎27 Nov 2024 10:37 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Q problems
OK thanks. We can both update thread after Fridays visits! 🤞
Message posted on ‎30 Nov 2024 10:57 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Q problems
Engineer called Friday to advise the hard drive in the Sky Q box had died- therefore had to have a new Sky Q box.
this means that all recordings have been lost.
Message posted on ‎30 Nov 2024 08:17 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report post
Re: Sky Q problems
Same, our box was replaced with everything lost, back up and running though
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page