0

Discussion topic: green light will not come on

Reply
This message was authored by nimba777831321 This message was authored by: nimba777831321

green light will not come on

green light will not come on it stays at amber i hve tried switch off  took all the cables from the q box left for at least 10 mins done this for several times but no luck so far is there anything else i could try

Reply

All Replies

This message was authored by oldfella This message was authored by: oldfella

Re: green light will not come on

Posted by a Superuser, not a Sky employee. Find out more

@nimba777831321 wrote:

green light will not come on it stays at amber i hve tried switch off  took all the cables from the q box left for at least 10 mins done this for several times but no luck so far is there anything else i could try


Hi @nimba777831321 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion