discovery plus problem

[kaishalewis]

tried to get discovery plus free on sky q went through all steps and got a message saying no active discovery plus subscription so i subscribed to free trial on my phone and somehow managed to link it to my sky how do i get it free on my sky i want to cancel the paid subscription hope this makes sense as im really thick when it comes to things like this

[Laing1]

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@kaishalewis wrote:

tried to get discovery plus free on sky q went through all steps and got a message saying no active discovery plus subscription so i subscribed to free trial on my phone and somehow managed to link it to my sky how do i get it free on my sky i want to cancel the paid subscription hope this makes sense as im really thick when it comes to things like this

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@kaishalewis have you followed all the steps on the link below 

https://www.sky.com/help/articles/discovery-plus

[kaishalewis]

hiya yes it comes up with a red triangle saying something about a discovery + subscription 

[Laing1]

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@kaishalewis wrote:

hiya yes it comes up with a red triangle saying something about a discovery + subscription 

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@kaishalewis can you post a picture of what you are seeing and any error messages you get 

[kaishalewis]

 

[kaishalewis]

i have discovery plus on my phone as thats where i signed up for it then logged in on the app on skq q but had to sign u for the free trial so dont know how to get it free on app now

[Laing1]

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@kaishalewis wrote:

i have discovery plus on my phone as thats where i signed up for it then logged in on the app on skq q but had to sign u for the free trial so dont know how to get it free on app now

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@kaishalewis so are you having problems getting it on your Q box ?  if you are you need to follow the set up procedure in the link I posted especially the part about getting discovery+ on sky marketplace

[kaishalewis]

its not showing in sky marketplace

[Laing1]

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@kaishalewis wrote:

its not showing in sky marketplace

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@kaishalewis so have you sorted this now and is it working for you ?

[kaishalewis]

no still cant get it

to work i can watch it on tv but looks like im going to have to pay the subscription fee thanks for your help much appreciated 

[Laing1]

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@kaishalewis wrote:

no still cant get it

to work i can watch it on tv but looks like im going to have to pay the subscription fee thanks for your help much appreciated 

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@kaishalewis I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[kaishalewis]

thankyou so much

[Tom-W19 · Accepted solution]

Thanks for escalating. We've sent an invite to kaishalewis.

[kaishalewis]

hi tried to get discovery plus on sky q had to eventually subscribe to it via my phone as when i teied on q discovery plus wasnt anywhere on marketplace and when i clicked on app it told me i had no active subscription tried multiple times so now im paying for the service not sure that now i have it on my sky q if i can cancel the free trial i set up on my phone or if i need to continue paying the subscription fee to keep it on q?

[Laing1]

@kaishalewis have you got a red/blue chat bubble as you need to click on that if you have not done so already