Wind and Rain = No Signal

[TOMMO3108]

Had intermittent issues with picture break up and loss of signal since Saturday. Managed to get an engineer call out but this isn't until a week Thursday (13th November). Today I've had no signal at all, so this plus my £100 quid TV only monthly bill means I am a very, very unhappy customer.......

[Daniel0210]

@TOMMO3108 
No signal and no satellite signal messages are different…

A ”no signal” message tends to be generated from your TV and normally means your TV’s not seeing the Sky box on the relevant HDMI input.

If it’s a “no satellite signal” message check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Otherwise it’s very likely a dish misalignment or possibly a failing LNB (on the arm of the dish) so check the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q

It’s worth noting that:

▪️ a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels (amongst the first to be affected may be TNT or GB News).

▪️ a Sky Q box requires a periodic 'Keep alive' signal that is delivered via the satellite so if that isn’t received the box will close down until the satellite signal is restored.

▪️following adverse weather wait times for an engineer will probably be significantly longer

[TOMMO3108]

The message is No Satellite Signal and all channels are effected.....

[Daniel0210]

@TOMMO3108 

Unfortunately after the recent storm(s) the wait times will be longer, not helped by a number of satellite engineers being made redundant in the last 12-18 months. 

It may be quicker to use a local satellite company but that would be entirely at your own expense. 

Billing continues as normal through such events. 

[TOMMO3108]

Very persuasive arguement to look elsewhere at the end of my Sky contract.......