Why can’t I speak to Sky one of my mini boxes has stopped working

[DurbsSJ]

I have tried all the usual methods that they usually talk me they to no avail and can't find a number where I can speak to a person 

[Chodley]

You can speak to Sky. The number is in the "Get help" section of the My Sky app. You have to scroll down through a few things then click the section titled "need more help".

[Daniel0210 · Accepted solution]

@DurbsSJ 

If you usually manage to speak to an agent what are you doing differently this time? 

From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

Similar to calling other large companies the start will be automated which may also try to send you here to the forum. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.

[DurbsSJ]

Thank you, I did manage to speak with an agent and an engineer attended and changed the box