SkyQ box seems to be connected to an unknown router

[custardpie0]

Hi ,

So we have a SkyQ box connected to our BT broadband router via WiFi. Nearly every night at some point it says we don't have a broadband connection, although phones, smart tvs etc are all working fine. 

We started to do a network reset, to discover it seems to be connected to a Sky Broadband router rather than our BT one! Checked with our neighbour, they don't have Sky Broadband so am at a loss. Tried reconnecting to our BT router and it keeps saying the password is incorrect. Any ideas?

[oldfella]

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@custardpie0 wrote:

Hi ,

So we have a SkyQ box connected to our BT broadband router via WiFi. Nearly every night at some point it says we don't have a broadband connection, although phones, smart tvs etc are all working fine. 

We started to do a network reset, to discover it seems to be connected to a Sky Broadband router rather than our BT one! Checked with our neighbour, they don't have Sky Broadband so am at a loss. Tried reconnecting to our BT router and it keeps saying the password is incorrect. Any ideas?

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Hi @custardpie0 

If You are looking at the SSID shown in the Q box Network settings this will invariably be the Sky Q Mesh ID and not the Network to which the Q box is connected.

Using 3rd Party Broadband the Q box will only connect to the 2.4 Ghz band of the router WiFi.

[custardpie0]

• No idea what a Mesh ID is. 

[oldfella]

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@custardpie0 wrote:

• No idea what a Mesh ID is. 

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Sky Q boxes generate a Sky Q mesh which is used to connect additional Q mini boxes @custardpie0 .

These cannot connect directly to 3rd Party routers.

If using Sky Broadband the Sky router generates the same WiFi mesh.

[custardpie0]

So why does it keep losing connection to our router? No other device does it