We have no picture only volume but cannot.change channels had no picture for over 24hrs

[WendyMitton25]

We have no picture on television only volume 

[oldfella]

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@WendyMitton25 wrote:

We have no picture on television only volume 

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Hi @WendyMitton25 

First reboot your Television set.

Then when this is completely back and running reboot the main Q box.

To reboot the main Q box press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

[WendyMitton25]

Thank you but still not working 

[oldfella]

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@WendyMitton25 wrote:

Thank you but still not working 

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Did you reboot your Television set and not just your Q box @WendyMitton25