Sky q stuck in standby

[Samw74]

Ky sky q box is seuck in standby

[oldfella]

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@Samw74 wrote:

Ky sky q box is seuck in standby

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Hi @Samw74 

Have you tried pressing the Standby button (Amber led) on the front of the Q box.
If this turns the Q box on
With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

[Samw74]

The amber light when pressed doesnt go green.  Just remains amber.  The ? Button when pressed in remote does flash.  Turnes everything off ans back on with no change.

[oldfella]

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@Samw74 wrote:

The amber light when pressed doesnt go green.  Just remains amber.  The ? Button when pressed in remote does flash.  Turnes everything off ans back on with no change.

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Hi @Samw74 

Work through the following link
https://www.sky.com/help/articles/sky-q-box-wont-turn-on
If you have to order a new Q box this usually means a doorstep swap.
Don’t forget to keep your viewing card from the failed box if you order a replacement.
Also if the box you are replacing is a 2TB there are two versions of power supply. One has a standard C7 (figure of eight) power lead socket in the back of the Q box. The other has a separate power supply. Although this still has the C7 power lead into the power supply there is a multi pin Din power socket in the Q box for connecting the power supply. Make sure that the replacement box has the power supply included if the Q box has the orange coded multi pin din socket in the back of the Q box. See below.