We are losing multiple channels for sometime now and need the dish looking at?

[Julia31]

We need help with our dish as we're losing loads of channels for quite a while now

[Daniel0210]

@Julia31 

Are you seeing a No satellite signal message? 

[Julia31]

Yes it says no signal. We need our dish moving but can't speak to anyone at Sky? Almost impossible to get to speak to someone?

[Daniel0210]

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@Julia31 wrote:

Yes it says no signal. 

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@Julia31 
If a message is displaying ”No signal” it tends to be from your TV not being on the correct input (also check the HDMI cable between the Sky Q box and your TV)

Any “no satellite signal” message relates to your Sky box.

Whenever a “no satellite signal” message is displayed firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check out the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish.

A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels. If you’re on a communal dish you may initially need to liaise with your landlord or building management company.

[Julia31]

Thanks for the help. We've booked an engineer for Tuesday. So hopefully he'll see the problem straight away. Wasn't easy to book mind you. Wish they made it easier for their customers?