31 Jul 2024 11:02 PM
I have brought a new remote and cannot set up due to a new today go to settings on screen cannot get that off the screen as the old remote doesn't work !
01 Aug 2024 12:07 AM
Posted by a Superuser, not a Sky employee. Find out moreHold down 1&3 on the new remote
01 Aug 2024 07:28 AM
Posted by a Superuser, not a Sky employee. Find out morehi @Dawn690
It doesn't matter that the old remote does not work.
May I suggest you first reset your new remote:
Press & Hold the 7 & 9 until the remote's light (red LED above the SKY logo button) flashes 4 times
Then press 1 & 3 together to go through to re-pair with the box and your TV (as @Chodley advises) - make sure it has line of sight of the box as until it is paired it uses Infrared
https://www.sky.com/help/diagnostics/sky-q-remotes/setting-up-remote
01 Aug 2024 09:53 AM
Posted by a Superuser, not a Sky employee. Find out moreI shouldn't post when tired - yes 7&9 first, I missed that!
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