Volume on Sky Q

[Derrick241]

Why is the volume difference on some of the channels different?

BB 1 is fine

Channel 5 is quite low

Sky one is really low

i am using a sound bar Can anyone one advise/help?

[bob1234]

@Derrick241Unfortunately the Q box has a constant volume with no adjustments, I noticed it was far worse using a soundbar does it make any difference if you just use the TV to eliminate any problems between the soundbar and TV.

[Derrick241]

It seems to be the same, even just using the TV volume and the Sky Q volume

The advertisments are really loud, have to turn the sound down when they come on channel 1, 2, 3 and channel 5, BBC1 qnd 2, ITV and 5 tv

I dont watch many of the Sky programs

[bob1234]

@Derrick241Somewhere deep in the Ofcom site, I can't find it at the moment, there is a rule about the volume of adverts compared to the volume of the programme. From memory if the advert is shown during a part of the programme where the volume is low then the advert can be a higher volume, or something like that.

Incidently the volume control on the Q remote only controls your TV volume and not the Q box as that has no volume adjustment.

[Derrick241]

I unplugged the opitical cable from the Sky Q box and just used the volume button on the Sky Q remote, I watched a short 30 minute program, the adverts were definately louder than the program

Then I watched another proram, 30 minutes or so, turned the volume down on the Skq Box, just used the volume for the TV, same result

Plugged the opiticable back in, I had to turn the volume up for the program and down for the ads

Been onto Sky and asked them, they didnt have a clue

[nigea99]

---

@Derrick241 wrote:

I unplugged the opitical cable from the Sky Q box and just used the volume button on the Sky Q remote, I watched a short 30 minute program, the adverts were definately louder than the program

Then I watched another proram, 30 minutes or so, turned the volume down on the Skq Box, just used the volume for the TV, same result

Plugged the opiticable back in, I had to turn the volume up for the program and down for the ads

Been onto Sky and asked them, they didnt have a clue

---

As @bob1234 says the SKY Q box itself has no volume control.

The SKY Q remote just mimicks the TVs remote's codes to alter the volume of your TV - it does not alter the SKY Q box volume which outputs a fixed level

Unplugging the optical cable just means that your TV was using the HDMI fixed level signal rather than the same (fixed level) signal over optical 

The sound level is set by the broadcast itself by the individual broadcaster

As @bob1234 says there are regulations for programmes with adverts which shold mean that Programme level sound is similar to the adverts but there will be  some tolerance

I think with some channels the advers are in 'normal' stereo whereas programme content is in 5.1 suuround DD which can make a difference

[nigea99]

@Derrick241 

I  have managed to find an article written by a SKY QA operator where I raised inconsistent sound  - please see his response:

https://helpforum.sky.com/t5/Community/Meet-Sky-QA-Operator-James/ba-p/3698166

[Derrick241]

TV volume was set at Zero, Sky Q volume at the highest level, 100% Not for very long though

Going by Sky's reply on the phone, I think its something I am just going to have to live withy

I use the Sky Q for Gold radio on the sound bar, so I dont have to have the TV on

Sky Q just shows a huge Gold radio logo on the screen, not really something I want to see

[nigea99]

---

@Derrick241 wrote:

TV volume was set at Zero, Sky Q volume at the highest level, 100% Not for very long though

Going by Sky's reply on the phone, I think its something I am just going to have to live withy

I use the Sky Q for Gold radio on the sound bar, so I dont have to have the TV on

Sky Q just shows a huge Gold radio logo on the screen, not really something I want to see

---

As per our earlier replies - SKY Q box has no volume control - it simply alters your TV's  (or Sound equipment's) volume

[nigea99]

hi @Derrick241 

As an aside, whilst away I have had a ponder on your earlier comment regarding unplugging the optical cable

Please may I ask where is your Optical cable connected from & to ?

If it is connected from the SKY box to the TV  then the chances are extremely likely that is not being used  as most TVs only have an optical output & not an optical input (in fact I don't think I have come across a TV with an optical input - only AV equipment/soundbars etc)

Edited- Not required, as @Chodley points out I have not re-read your original posts fully to realise the SKY Q box is connected to a soundbar (apologies)

[Chodley]

I assume it was plugged into the sound bar he mentions.

So when the TV volume was down and the "Sky Q" volume was up, in reality I think the sound bar volume must have been up.

Not surprised the Sky agent was confused.

[nigea99]

---

@Chodley wrote:

I assume it was plugged into the sound bar he mentions.

So when the TV volume was down and the "Sky Q" volume was up, in reality I think the sound bar volume must have been up.

Not surprised the Sky agent was confused.

---

oops - Nige Engage brain & re-read older posts !

Sorry @Derrick241 for misunderstanding (although the comments about the SKY Q box having no volume control still stand)

[Derrick241]

I've now gone back to my Freesat box, I can get a fairly good sound level on that, on all channels