Volume down to zero on its own.

[Jd19900927]

When I turn my sky q mini on the volume automatically drops to zero. Then when I increase the volume it goes up steadily as if trying to drop down. As soon as I let go of the volume up button it drops back to zero again. What can I do to fix this? 

[oldfella]

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@Jd19900927 wrote:

When I turn my sky q mini on the volume automatically drops to zero. Then when I increase the volume it goes up steadily as if trying to drop down. As soon as I let go of the volume up button it drops back to zero again. What can I do to fix this? 

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Hi @Jd19900927 

Check that the Volume control button on the mini remote is not sticking

[Jd19900927]

It doesn't seem to be sticking, button seems fine. 

[oldfella]

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@Jd19900927 wrote:

It doesn't seem to be sticking, button seems fine. 

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Hi @Jd19900927 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

[nigea99]

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@oldfella wrote:

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@Jd19900927 wrote:

It doesn't seem to be sticking, button seems fine. 

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Hi @Jd19900927 

Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.

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in addition to this can I suggest that after resetting the remote (the 7 &9 step) & before pressing the 1 & 3 to re-pair you try using the TV's own remote to check that there is not a fault with the TV itself

[Jd19900927]

Carried out resets and with batteries out on both remotes the volume still drops to zero.

[nigea99]

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@Jd19900927 wrote:

Carried out resets and with batteries out on both remotes the volume still drops to zero.

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did it reset to zero whilst the SKY Remote was not paired ?

[Jd19900927]

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops. 

[nigea99]

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@Jd19900927 wrote:

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops. 

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In which case it sounds like a fault with the TV 

Any chance something has got into the volume button the TV itself (not the remote) ? 

[oldfella · Accepted solution]

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@Jd19900927 wrote:

Yes it did. It drops to zero and keeps trying to drop further sometimes. Other times it stays at a constant volume for a few minutes then drops. 

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Maybe worth a reboot of the TV @Jd19900927 

Or a Factory reset.

[Jd19900927]

Fingers crossed a factory reset of the tv seems to have worked, thanks for your help everyone.