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Discussion topic: Voice command not working

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This message was authored by rachelfryatt This message was authored by: rachelfryatt

Voice command not working

The voice command on my second sky box has stopped working. I have turned nothing tvs and boxes off but nothing has changed.

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This message was authored by nigea99 This message was authored by: nigea99

Re: Voice command not working

Posted by a Superuser, not a Sky employee. Find out more

@rachelfryatt wrote:

The voice command on my second sky box has stopped working. I have turned nothing tvs and boxes off but nothing has changed.


hi @rachelfryatt 

 

do you get any message on screen - if so what ?

 

To use voice commands the remote must be paired with the box in bluetooth mode

 

Perhaps you need to try to re-pair by holding & pressing 1 & 3 together - if that doesn;t help maybe need to complete reset the remote by pressing & holding 7 & 9 together until the red led above the SKY logo button flashes 4 times & then re- pair as above

 

Please note you will need to make sure it has line of sight of the box until re-paired in bluetooth mode 

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