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Discussion topic: Viewing card

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Message posted on ‎23 Nov 2023 05:08 PM

Viewing card

We have a new sky Q box but have not been sent a viewing card.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎23 Nov 2023 05:13 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more
@Nicky5 wrote:

We have a new sky Q box but have not been sent a viewing card.

You use the one you ejected from your old box before returning it.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Nicky5

Message posted on ‎23 Nov 2023 05:17 PM

Re: Viewing card

We don't have an old sky tv box we are a new customer

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This message was authored by: PandJ2020

Message posted on ‎23 Nov 2023 05:18 PM

Re: Viewing card

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Ok, the installing engineer should have one with them when they mount your dish.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Daniel0210

Message posted on ‎23 Nov 2023 05:19 PM

Re: Viewing card

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@Nicky5 

The viewing card is normally posted out to be received before the engineer arrives with the Sky Q box. The engineer normally carries spares. How did the engineer show you how the box worked? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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Message posted on ‎23 Nov 2023 05:22 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more
@Nicky5 wrote:

We have a new sky Q box but have not been sent a viewing card.

Hi @Nicky5 

Are you sure it's a Q TV box you have received?

Normally only the Broadband hub is posted out and all TV boxes are carried by the installer.

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