Re: Viewing card

Nicky5 · ‎23 Nov 2023

We have a new sky Q box but have not been sent a viewing card.

PandJ2020 · ‎23 Nov 2023

@Nicky5 wrote:
We have a new sky Q box but have not been sent a viewing card.

You use the one you ejected from your old box before returning it.

I am just another Sky customer and my views are my own even if you don't like the answers

Nicky5 · ‎23 Nov 2023

We don't have an old sky tv box we are a new customer

PandJ2020 · ‎23 Nov 2023

Ok, the installing engineer should have one with them when they mount your dish.

I am just another Sky customer and my views are my own even if you don't like the answers

Daniel0210 · ‎23 Nov 2023

@Nicky5

The viewing card is normally posted out to be received before the engineer arrives with the Sky Q box. The engineer normally carries spares. How did the engineer show you how the box worked?

▪️I AM NOT A SKY EMPLOYEE (not even undercover)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
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Sky customer since 2001
with:
Sky Q | Sky Broadband | Sky Talk | Sky Mobile(s)

oldfella · ‎23 Nov 2023

@Nicky5 wrote:

We have a new sky Q box but have not been sent a viewing card.

Hi @Nicky5

Are you sure it's a Q TV box you have received?

Normally only the Broadband hub is posted out and all TV boxes are carried by the installer.