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Discussion topic: Viewing card issues

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JW23
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This message was authored by JW23 This message was authored by: JW23

Viewing card issues

‎20 Dec 2023 08:13 AM

Message says 'please ensure correct viewing card is instered'. The viewing card is inserted, with the chip facing up. But still not working. Not getting all channels and unable to pause/rewind live tv etc

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Invisiblename
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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Viewing card issues

‎20 Dec 2023 10:14 AM

Posted by a Superuser, not a Sky employee. Find out more
@JW23 wrote:

Message says 'please ensure correct viewing card is instered'. The viewing card is inserted, with the chip facing up. But still not working. Not getting all channels and unable to pause/rewind live tv etc

Try removing the card & cleaning the chip with a soft cloth

I am just another Sky customer!
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