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Discussion topic: Problem with satellite signal for some channels

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This message was authored by LisaB231 This message was authored by: LisaB231

Problem with satellite signal for some channels

Hello, I am receiving the error message 'channel is currently affected by a problem with satellite signal'.  This is being received on only some  channels - not all of them.

 

I have switched off from the mains and re-started but am still getting the same error message - any ideas on I need to do?

thanks

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This message was authored by Invisiblename This message was authored by: Invisiblename

Re: Problem with satellite signal for some channels

Posted by a Superuser, not a Sky employee. Find out more

@LisaB231 wrote:

Hello, I am receiving the error message 'channel is currently affected by a problem with satellite signal'.  This is being received on only some  channels - not all of them.

 

I have switched off from the mains and re-started but am still getting the same error message - any ideas on I need to do?

thanks


Sounds like a dish alignment problem, which would require an engineer to sort.  One thing you can check before resorting to booking an engineer (and not likely to see one until the New Year) is to check that the dish input connectors on the back of your Sky Q box are still finger tight.

I am just another Sky customer!
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Problem with satellite signal for some channels

Posted by a Superuser, not a Sky employee. Find out more

@LisaB231 
Look at the troubleshooting on this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish (it’s not something that will necessarily be visible to the naked eye). If you’re on a communal dish you may initially need to liaise with your landlord or building management company.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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