viewing card

[Sally6240]

I did not know I had to remove viewing card when returning faulty sky q box

[Annie+UK]

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@Sally6240 wrote:

I did not know I had to remove viewing card when returning faulty sky q box

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You'll need to get Sky to send out a replacement card

[Sally6240]

How do I do that? Is there a number to call?

[Daniel0210]

@Sally6240 

As you've mentioned having a Sky Q box I've moved your post to the appropriate board. If you don't want to call we can escalate this issue to Sky who will get in touch with you tomorrow. Let us know if you want to go down this route. 

[Sally6240]

Yes please. Just need to order new viewing card

[Daniel0210]

@Sally6240 
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Sally6240  to chat.