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Discussion topic: Re: viewing card

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This message was authored by Sally6240 This message was authored by: Sally6240

Re: viewing card

I did not know I had to remove viewing card when returning faulty sky q box

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This message was authored by Annie+UK This message was authored by: Annie+UK

Re: viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Sally6240 wrote:

I did not know I had to remove viewing card when returning faulty sky q box


You'll need to get Sky to send out a replacement card

Sky support for Sky+HD and earlier systems has ended, you can still get support if you already have Sky Protect insurance otherwise you'll have to find your own 3rd party company to get support from at your own expense
Sally6240
Topic Author
This message was authored by Sally6240 This message was authored by: Sally6240

Re: viewing card

How do I do that? Is there a number to call?

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Sally6240 

As you've mentioned having a Sky Q box I've moved your post to the appropriate board. If you don't want to call we can escalate this issue to Sky who will get in touch with you tomorrow. Let us know if you want to go down this route. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Sally6240
Topic Author
This message was authored by Sally6240 This message was authored by: Sally6240

Re: viewing card

Yes please. Just need to order new viewing card

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Sally6240 
I’ve escalated your post to Sky and the Messaging Team should contact you tomorrow.

Look out for a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains the process.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: viewing card

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to @Sally6240  to chat.

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