Viewing card issue

[SP851]

Error message on tv reads "please insert your viewing card with the chip facing up"

I cannot see a slot on my sky q box that would hold a viewing card?

can you help

[Laing1 · Accepted solution]

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@SP851 wrote:

Error message on tv reads "please insert your viewing card with the chip facing up"

I cannot see a slot on my sky q box that would hold a viewing card?

can you help

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@SP851 the card and slot are on the right hand side of the box towards the front 

[SP851]

Got it sorted thanks

[Kk020466]

It say

please insert viewing card

but have never removed it 

[Siobhan24]

Hi our sky is saying viewing card not authorised.  We have had this before and you fixed the issue over the phone.  We have tried upgrading but you need to fit a sky sky dish but where it is on our house your engineers aren't allowed to access due to your safety standards.  Can you please help 

[Laing1]

@Siobhan24 @Kk020466 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet