Viewing Card

[Bob-P-1969]

I'm getting a message on my Sky Q box saying Please insert your viewing card with the chip facing up. Any ideas of how to fix so I can continue viewing. 

[Invisiblename]

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@Bob-P-1969 wrote:

I'm getting a message on my Sky Q box saying Please insert your viewing card with the chip facing up. Any ideas of how to fix so I can continue viewing. 

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Take it out, gently clean the chip with a soft cloth, put it back in