Updated to SKY Q this morning and cannot download any program

[JCH2024]

We were on an old box maybe 10 years old

they told us we were havng an upgrade to Sky Q

Engineer changed box and dish this morning

Recording programs works

Downloads from ITV, BBC result in 'because of a techincal issue your download could not be completed. Please try again later'

googling the message hasn't helped me. I talks about a secret menu accessed from settings by 0,1,1 or similar. Nothing happens when I do this.

The box is successfully linked to our broadband

i'm kicking myself for not checking this whilst the engineer was here. Equally it would be nice if checking it had been part of their installation procedure

[MightyQuinn · Accepted solution]

Hi @JCH2024   I would start by checking that your software is up to date - Q270. Go to Home -> Settings-> System info.

[stereohaven]

@JCH2024 

Edited as crossed posts with @MightyQuinn - start with that suggestion.

[JCH2024]

The software update fixed it - thank you both @MightyQuinn @stereohaven