Unfixable Issue with Multiscreen / No Customer Service Follow Up

[Aiden.]

@Lisa-P1987Hi there, Im not getting any responses at all from the chat today, can you give someone a nudge to log in please?

[Aiden.]

So, today with the new install, I was left no PIN number, so I cant watch anythhing which needs a PIN.

Tried the last 4 digits of the viewing card, that didnt work.

I had Netflix 4k in my last package, only basic 1 screen Netflix included now. 

The saga continues........ still no service. And noone is responding on the chat. 

[Aiden.]

@Lisa-P1987  I'm still having issues, and the chat bubble closed again

[Aiden.]

And today, Sky Go isn't working on the apps, despite us having the required subscription. 

this whole process is incredibly frustrating. 

The guys open a chat bubble, and then disappear when they can't solve the issue.

[Tom-W19]

Hi @Aiden. 

Your post has been escalated again to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Aiden.]

Thank you. I jphave also raised another complaint, and also complained to our Comreg over here due to the lack of service

[AidenL]

I had to make a new Sky ID, there goes all my posting history here - plus lost the chat bubble again......

[Addie15]

Hi there,  @AidenL. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Aiden.]

@Addie15 Im in the bubble, but no responses so far. 

[Chodley]

Painful reading honestly. Good luck Aiden.

[Aiden.]

@Chodley  its incredibly frustrating, and all unnecassary. 

They wont even reply when I ask for my issue to be escalated, in accordance with their complaints charter. So I have half a service, no credit for the time with no service, and no response to genuine queries. 

I think later today, I will have to just cancel fully within the cooling off period of the new contract. 

There is no response from the community chat team either. The complaints team said they wont help as community chat is dealing with it, but they have just gone silent. 

[Aiden.]

@Addie15 

@Tom-W19 

@Lisa-P1987 

@Greenfingers001 

I have a chat bubble open, but noone has replied for almost 2 hours. Can someone be nominated to deal with my remaining issues please?