Discussion topic: Unable to watch Discovery plus with Sky Q
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‎27 Oct 2023 02:10 PM
Hello, this problem is beginning to wear me down, I have Sky Q and I am unable to watch Discovery plus. I have spent 4 days and spoke to no less than a dozen Sky agents who just pass me from dept to another dept as they are incapable of sorting this problem. I have had my Sky account reset and linked to my home account, with new passwords, I have had the apps updated and had to wait the full 24 hours to update, ( on 2 occasions ). I have had my Sky box software updated, switched of my Sky box and router more times than I can count. I can log in to Discovery Plus, input the relevant code ( and or QR code ) get on to the main discovery Plus page without any problems, but when I come to watch a programme, I get the following error message. Is there anyone out there who can help as of yet no one a Sky has been of any help or value, very very poor service from them
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‎28 Oct 2023 01:35 PM
Posted by a Sky employeeHi @Anonymous
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom