11

Discussion topic: Unable to watch Discovery plus with Sky Q

Reply
This message was authored by Anonymous This message was authored by: Anonymous

Unable to watch Discovery plus with Sky Q

Hello, this problem is beginning to wear me down, I have Sky Q and I am unable to watch Discovery plus. I have spent 4 days and spoke to no less than a dozen Sky agents who just pass me from dept to another dept as they are incapable of sorting this problem. I have had my Sky account reset and linked to my home account, with new passwords, I have had the apps updated and had to wait the full 24 hours to update, ( on 2 occasions ). I have had my Sky box software updated, switched of my Sky box and router more times than I can count. I can log in to Discovery Plus, input the relevant code ( and or QR code ) get on to the main discovery Plus page without any problems, but when I come to watch a programme, I get the following error message.  Is there anyone out there who can help as of yet no one a Sky has been of any help or value, very very poor service from them

DSCF4910.JPG


Best Answers
This message was authored by Tom-W19 This message was authored by: Tom-W19 Answer

Re: Unable to watch Discovery plus with Sky Q

Posted by a Sky employee

Hi @Anonymous 

 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

 

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks
Tom

View this Answer within the discussion