Unable to watch Discovery +

[David+Gamekeepers]

I have Discovery+ in my package but TV says to upgrade package and I cannot watch

[caesarome]

@David+Gamekeepers 

Is this with Sky Q, Glass or Stream ?

[David+Gamekeepers]

SkyQ. I've also tried to log out and back in again. I get the "Your Ready to go" screen but Tv still asks me to retry or subscribe.

[oldfella]

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@David+Gamekeepers wrote:

SkyQ. I've also tried to log out and back in again. I get the "Your Ready to go" screen but Tv still asks me to retry or subscribe.

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Hi @David+Gamekeepers 

Assume you have fully signed up to Discovery plus and activated your Account according to all the following instructions?

https://www.sky.com/help/articles/discovery-plus

[David+Gamekeepers]

Yes, I've gone through the QR code and code number to get the "You're all set" message from Discovery but when I try to watch anything the tv message is to upgrade and retry access. Discovery is confirmed as part of my Sky Q package on MySky account. 

[David+Gamekeepers]

Further to my last msg I also have this confirmation......

You've already linked your Sky and Discovery+ accounts

To start watching, open the Discovery+ app on your TV and select sign in