Discussion topic: Unable to use catch-up

This message was authored by: Rlmr280 · ‎31 Mar 2024

Recently moved house and am now unabl to use sky catch-up, it keeps saying I need to upgrade?

This message was authored by: Daniel0210 · ‎31 Mar 2024

@Rlmr280
Do you have the HD add on? If not please try changing the default download preference from HD to SD in:-
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts.

This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

Discussion topic: Unable to use catch-up

Unable to use catch-up

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Re: Unable to use catch-up

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