Discussion topic: Unable to use catch-up

This message was authored by Rlmr280 This message was authored by: Rlmr280

Unable to use catch-up

Recently moved house and am now unabl to use sky catch-up, it keeps saying I need to upgrade?


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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Unable to use catch-up

Posted by a Superuser, not a Sky employee. Find out more

Do you have the HD add on? If not please try changing the default download preference from HD to SD in:-
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts.

This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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