Posted by a Superuser, not a Sky employee. Find out more
@Rlmr280 Do you have the HD add on? If not please try changing the default download preference from HD to SD in:- Main Menu > Settings > Setup > Preferences
If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️ Sky customer since 2001 with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile NOTE: I only provide help on the forums and NOT via PM
