Unable to play recordings as it says there is a technical fault with this channel.

[Hairbear1]

When I play back recordings, it gets so far through then comes up with a message that there is a technical issue with this channel.  Have rebooted box but hadn't  worked. Also when I try to fast forward, the box freezes & wont move. 

[Laing1]

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@Hairbear1 wrote:

When I play back recordings, it gets so far through then comes up with a message that there is a technical issue with this channel.  Have rebooted box but hadn't  worked. Also when I try to fast forward, the box freezes & wont move. 

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@Hairbear1 You could try resetting the settings in the Q boxes hidden menu.
To enter the hidden menu press the home button and scroll down to settings but do not select settings.
With settings highlighted press 0 0 1
Only Carry out the first Reset being Reset Settings as the others will wipe all recordings.
After the reset you will have to re-pair your remote assuming you are using a bluetooth remote by pressing 1 and 3 together on the remote

[Craigdyer]

What happens if you follow this process and still have the same issue's 

[Beton]

Having same issues for weeks - did you get any further to sorting this? 

[Anthony99]

Same issue for me.  Its as if the hard drive is bust. 

[Laing1]

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@Anthony99 wrote:

Same issue for me.  Its as if the hard drive is bust. 

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@Anthony99 @Hairbear1 if you think you are having hard drive problems then follow the link below it should lead to replacing your box 

https://www.sky.com/help/articles/sky-q-hard-disk-error-messages