I cant get my sky q remote to pair with the tv. I have tried 7&9 and 1&3 to no avail. Please help!

[Laing1]

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@Kia1 wrote:

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@Kia1 Have you tried rebooting your main Q box ie
putting your box into Standby then switching it off at the wall for 30 seconds
switch it back on then follow the on screen instructions

then 

Try resetting your remote.
Press the buttons 7 & 9 together on the remote until it’s led flashes four times.
Then press 1 & 3 together until the led flashes twice then follow onscreen instructions to repair the remote.

[oldfella]

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@Kia1 wrote:

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Hi @Kia1 

First try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

When the box is completely back up and running 

With the Q box on with green led try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the remote led flashes and follow onscreen instructions to re- pair.

[Kia1]

Thanks for the reply guys, I've tried to do those things. I'm still getting the same message unfortunately 

[oldfella]

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@Kia1 wrote:

Thanks for the reply guys, I've tried to do those things. I'm still getting the same message unfortunately 

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Is the Q box on with green led @Kia1 ??

What message are you seeing?