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Discussion topic: Unable to activate DiscoveryPlus on Sky Q box

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This message was authored by Sparke1 This message was authored by: Sparke1

Unable to activate DiscoveryPlus on Sky Q box

So I've been trying to activate DiscoveryPlus for some time  , it's free with my Sky contract. I have followed the instructions provided by Sky perfectly, however when I go to activate DiscoveryPlus at:

sky.com/DiscoveryPlus-activate

 

I enter my login details, the page loads, it shows DiscoveryPlus for about 2 seconds and then the DiscoveryPlus page disappears and is instead replaced with the message:

 

"We can't do that right now, try again later"

 

I have tried from different devices and different browsers but the message is always the same.

 

Any help would be appreciated. Thank you 

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Unable to activate DiscoveryPlus on Sky Q box

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Unable to activate DiscoveryPlus on Sky Q box

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by MF39 This message was authored by: MF39

Re: Unable to activate DiscoveryPlus on Sky Q box

Unable to activate discovery+

connects then says unable to do this now 

 

Tried just signing in but is stating wrong email or password .. 

 

 

This message was authored by Trebor4 This message was authored by: Trebor4

Re: Unable to activate DiscoveryPlus on Sky Q box

Not missing much

This message was authored by AireyCE This message was authored by: AireyCE

Re: Unable to activate DiscoveryPlus on Sky Q box

I have had exactly the same issue recently. Any resolution to this would be much appreciated. Thanks

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