Discussion topic: Unable to activate DiscoveryPlus on Sky Q box
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Message posted on 14 Nov 2023 11:51 PM
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Unable to activate DiscoveryPlus on Sky Q box
So I've been trying to activate DiscoveryPlus for some time , it's free with my Sky contract. I have followed the instructions provided by Sky perfectly, however when I go to activate DiscoveryPlus at:
sky.com/DiscoveryPlus-activate
I enter my login details, the page loads, it shows DiscoveryPlus for about 2 seconds and then the DiscoveryPlus page disappears and is instead replaced with the message:
"We can't do that right now, try again later"
I have tried from different devices and different browsers but the message is always the same.
Any help would be appreciated. Thank you
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Message posted on 15 Nov 2023 01:18 PM
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Re: Unable to activate DiscoveryPlus on Sky Q box
Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the colourful bubble to start the conversation.
Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Message posted on 17 Nov 2023 01:24 PM
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Re: Unable to activate DiscoveryPlus on Sky Q box
We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks
Message posted on 11 Mar 2024 06:01 PM
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Re: Unable to activate DiscoveryPlus on Sky Q box
Unable to activate discovery+
connects then says unable to do this now
Tried just signing in but is stating wrong email or password ..
Message posted on 11 Mar 2024 08:56 PM
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Re: Unable to activate DiscoveryPlus on Sky Q box
Not missing much
Message posted on 31 Jul 2024 01:25 AM
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Re: Unable to activate DiscoveryPlus on Sky Q box
I have had exactly the same issue recently. Any resolution to this would be much appreciated. Thanks
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