0

Discussion topic: Unable to activate DiscoveryPlus on Sky Q box

Reply
This message was authored by: Sparke1

Unable to activate DiscoveryPlus on Sky Q box

So I've been trying to activate DiscoveryPlus for some time  , it's free with my Sky contract. I have followed the instructions provided by Sky perfectly, however when I go to activate DiscoveryPlus at:

sky.com/DiscoveryPlus-activate

 

I enter my login details, the page loads, it shows DiscoveryPlus for about 2 seconds and then the DiscoveryPlus page disappears and is instead replaced with the message:

 

"We can't do that right now, try again later"

 

I have tried from different devices and different browsers but the message is always the same.

 

Any help would be appreciated. Thank you 

Reply

All Replies

This message was authored by: Mr+Flibbles+86

Re: Unable to activate DiscoveryPlus on Sky Q box

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by: Mr+Flibbles+86

Re: Unable to activate DiscoveryPlus on Sky Q box

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

This message was authored by: MF39

Re: Unable to activate DiscoveryPlus on Sky Q box

Unable to activate discovery+

connects then says unable to do this now 

 

Tried just signing in but is stating wrong email or password .. 

 

 

This message was authored by: Trebor4

Re: Unable to activate DiscoveryPlus on Sky Q box

Not missing much

This message was authored by: AireyCE

Re: Unable to activate DiscoveryPlus on Sky Q box

I have had exactly the same issue recently. Any resolution to this would be much appreciated. Thanks

Reply