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Discussion topic: No signal to all my channels for the last hour. Internet appears to be working but no live channels

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This message was authored by Muj107 This message was authored by: Muj107

No signal to all my channels for the last hour. Internet appears to be working but no live channels

Any advice?

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: No signal to all my channels for the last hour. Internet appears to be working but no live chann

Posted by a Superuser, not a Sky employee. Find out more

https://www.sky.com/help/articles/sky-tv-no-satellite-signal

I am just another Sky customer and my views are my own
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal to all my channels for the last hour. Internet appears to be working but no live chann

Posted by a Superuser, not a Sky employee. Find out more

@Muj107 
A message displaying ”no signal” tends to be from your TV.

Any message displaying “no satellite signal” relates to your Sky Q box, so firstly check that the connections from the Sky dish going into the back of your Sky Q box are still finger tight. Also check the troubleshooting in the link provided by @PandJ2020 


It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with you building management company / landlord who will have their approved engineers to contact.

Note: A misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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