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Discussion topic: Unable to access Sky Q

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Ms+Diamond
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Unable to access Sky Q

‎10 Jun 2023 08:46 AM

Hi. I'm unable to access Sky Q with remote, have to switch on manually. Once on, TV stuck on channel 4 for past 3 days. No movement up, down, left or right with remote. Please help.

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Ms+Diamond
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Re: Unable to access Sky Q

‎10 Jun 2023 08:51 AM

Hi there. I'm unable to access Sky Q. I have to turn on manually and once on, TV stuck on channel 4 for past 3 days. No movement up, down, left or right with remote although volume works and switches on TV but not Sky Q box. Please help 😥😥

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lettice
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Re: Unable to access Sky Q

‎10 Jun 2023 09:23 AM

Posted by a Superuser, not a Sky employee. Find out more

Firstly would suggest repairing your Sky q remote.

 

Pair the remote as in section 3 of this Sky q help article;

https://www.sky.com/help/articles/fix-remote

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Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream (2 pucks), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
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