UHD not working

[Melvin1930]

UHD not working on my Sky Q box 

[nigea99]

hi @Melvin1930 

Please can you give us a bit more info. 

Has it worked before ?

Are you getting an error when trying to select 2160 ? if so do you get it for both 8 bit & 10 bit

What is the make & model of your TV?

Have you tried a full power down restart of both your Q box & TV ?

[Melvin1930]

I had a replacement box and now UHD not working 

[nigea99]

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@Melvin1930 wrote:

I had a replacement box and now UHD not working 

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Thanks, so in addition to the other questions I have asked please tell us what the Hardware version shows in:

Home - Settings - System Info - Hardware Version

[Melvin1930]

Q190.000.16.00L

[nigea99]

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@Melvin1930 wrote:

Q190.000.16.00L

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hi @Melvin1930 

Thanks but that is is Software version (which is actually out of date) but likel to get updated overnight

The Hardware version should be one of these:

Home - Settings - System Info - Hardware Version
If it is 32Cxxx then you have an older 1TB non-UHD Box
If it is 32B0xxx then you have a (V1) UHD but non HDR 2TB Box
If it is 32B1xxx then you have a (V2) UHD HDR 2TB Box (which has a separate Power supply)
If it is 32B2xxx then you have a (V3) UHD HDR 1TB or 2TB Box

What actually is the problem you are getting ?

[Melvin1930]

message:  App not working try later!

[Daniel0210]

@Melvin1930 

It's not an app. On your Sky TV home page ~ Home - Settings - System Info - Hardware Version.