04 Mar 2023 05:04 PM
I have just purchased an LG UHD TV but cannot get UHD on it, the highest resolution I can get on the Q box 10.80.
I have been paying for HD previously
04 Mar 2023 05:19 PM - last edited: 04 Mar 2023 06:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@BigAl29 wrote:
I have just purchased an LG UHD TV but cannot get UHD on it, the highest resolution I can get on the Q box 10.80.
I have been paying for HD previously
@BigAl29 check the link below for what Q box you have the original 1TB boxes were non UHD so you may have to upgrade your box
https://www.sky.com/help/articles/sky-software-updates
04 Mar 2023 05:19 PM - last edited: 04 Mar 2023 06:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@BigAl29 wrote:
I have just purchased an LG UHD TV but cannot get UHD on it, the highest resolution I can get on the Q box 10.80.
I have been paying for HD previously
@BigAl29 check the link below for what Q box you have the original 1TB boxes were non UHD so you may have to upgrade your box
https://www.sky.com/help/articles/sky-software-updates
04 Mar 2023 05:26 PM
Posted by a Superuser, not a Sky employee. Find out more
@BigAl29 wrote:I have just purchased an LG UHD TV but cannot get UHD on it, the highest resolution I can get on the Q box 10.80.
I have been paying for HD previously
Are you now subscribed to the UHD add in ?
04 Mar 2023 05:39 PM
@Doc5907 Apparently I need another box, the standard 1t box does not support UHD.
more money for sky got to pay £99 for UHD BOX 😭
04 Mar 2023 05:41 PM
@Laing1 I need another box apparently, the basic box is not uhd 👍👍
05 Mar 2023 08:51 AM
Be aware that a lot of content tagged by Sky as UHD is actually upscaled and not native UHD. To view these programmes in upscaled UHD you don't need a Sky UHD add-on as your TV will do the same job if you tell it to.
Sky should label content more accurately in the EPG: their own regulations say they will label upscaled content as "Remastered for UHD" but this isn't happening, presumably because they want to deceive the uninitiated into thinking they are watching UHD content.
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