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Discussion topic: Tv pixilating and going offline

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LynGlo
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This message was authored by LynGlo This message was authored by: LynGlo

Tv pixilating and going offline

‎05 Nov 2023 07:50 PM

Sky TV is pixelating and going off. Checked the satelite signal in settings and it is going from x to tick ✔️ 

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Doc5907
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Re: Tv pixilating and going offline

‎05 Nov 2023 09:27 PM

Posted by a Superuser, not a Sky employee. Find out more
@LynGlo wrote:

Sky TV is pixelating and going off. Checked the satelite signal in settings and it is going from x to tick ✔️ 

@LynGlo 

Follow the steps in the below link which eventually leads to booking an engineer if, as it seems in your case, there is an issue with satellite signal/alignment.

 

https://www.sky.com/help/articles/sky-q-picture-problems

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband

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Doc5907
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Superuser
This message was authored by Doc5907 This message was authored by: Doc5907 Answer

Re: Tv pixilating and going offline

‎05 Nov 2023 09:27 PM

Posted by a Superuser, not a Sky employee. Find out more
@LynGlo wrote:

Sky TV is pixelating and going off. Checked the satelite signal in settings and it is going from x to tick ✔️ 

@LynGlo 

Follow the steps in the below link which eventually leads to booking an engineer if, as it seems in your case, there is an issue with satellite signal/alignment.

 

https://www.sky.com/help/articles/sky-q-picture-problems

....................................................................................................................
Sky Q 1TB UHD
LG TV
Sky Mobile
BT Broadband
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