0

Discussion topic: Tv not workinh

Reply
Avatar for Jo2929
Level 0 icon
What's this?
This message was authored by: Jo2929

Message posted on ‎16 Jul 2023 07:35 PM

Tv not workinh

Tv just went off. Sky not working. 

Report post
Post 1 of 3
315 Views
0 Likes
Reply
Reply

All Replies

Avatar for Daniel0210
Level 16 icon
What's this?
Superuser
This message was authored by: Daniel0210

Message posted on ‎16 Jul 2023 07:37 PM

Re: Tv not workinh

Posted by a Superuser, not a Sky employee. Find out more

@Jo2929 

You will have to provide more for us to go on. What are you seeing on your screen? Any error message? What have you already tried? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 2 of 3
312 Views
Reply
Avatar for oldfella
Level 16 icon
What's this?
Superuser
This message was authored by: oldfella

Message posted on ‎16 Jul 2023 07:37 PM

Re: Tv not workinh

Posted by a Superuser, not a Sky employee. Find out more
@Jo2929 wrote:

Tv just went off. Sky not working. 

Hi @Jo2929 

Have you tried rebooting your Q box?

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Report post
Post 3 of 3
311 Views
Reply
Reply