Tv Scedule not working

[Kazzaslee]

Has anyone else had problems with their tv program schedule saying waiting for tv schedule for 3 days now 

[Mark39]

@Kazzaslee have you tried restarting your Sky Q box? Put it in standby, then turn off at the plug for 30 seconds. 

[Kazzaslee]

Yeah tried rebooting it leaving it off for 10 mins but still comes up the same thing 

[Kazzaslee]

Hi! Can you check the standby status of your Sky Q box please?

Your Sky Q box should be on Eco mode. If it isn't, your Sky Q box could be missing TV Guide information. To check and change your settings, try the following steps:

Press Home on your Sky Q remote.
Select Settings, Setup, then Preferences.
On Standby Mode, there are 3 options: None, Active and Eco. If your Sky Q box isn’t on Eco mode, select Eco, and a tick will appear.
Press Home to exit the menu.

Please let me know how you get on.

[Daniel0210]

@Kazzaslee 

Who are you directing that reply to?

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@Kazzaslee wrote:

Your Sky Q box should be on Eco mode. If it isn't, your Sky Q box could be missing TV Guide information.

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Where have you seen that? This link explains the Standby settings you're referring to. 
https://www.sky.com/help/articles/using-the-standby-settings