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Discussion topic: Can't turn Panasonic off with Sky Q remote

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This message was authored by Kingston This message was authored by: Kingston

Can't turn Panasonic off with Sky Q remote

Hi all

 

I connected a new Panasonic TX-32MS490B to my Sky Q mini box in the bedroom yesterday. Managed to pair the Sky remote ok. Only snag is, when I turn off the TV, it asks for confirmation that I want it to go to standby....which needs the Panasonic controller. I tried a workaround but the best I can do is to set the TV to go to standby 5 minutes after there is no input (the shortest time available). This means I have "No input" showing on the TV for 5 minutes every time I turn it off.

 

It's a small problem but it's driving me nuts. Any help would be appreciated.

 

Thanks

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This message was authored by oldfella This message was authored by: oldfella

Re: Can't turn Panasonic off with Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@Kingston wrote:

Hi all

 

I connected a new Panasonic TX-32MS490B to my Sky Q mini box in the bedroom yesterday. Managed to pair the Sky remote ok. Only snag is, when I turn off the TV, it asks for confirmation that I want it to go to standby....which needs the Panasonic controller. I tried a workaround but the best I can do is to set the TV to go to standby 5 minutes after there is no input (the shortest time available). This means I have "No input" showing on the TV for 5 minutes every time I turn it off.

It's a small problem but it's driving me nuts. Any help would be appreciated.

Thanks


Hi @Kingston 

Have you experimented with different amount of time you are holding the Q remote standby button.   I know here with a Sony TV if you hold it too long it asked if you want to reboot.

It needs a precise 3 secs to turn off TV.  Any longer and it will reboot.

This message was authored by nigea99 This message was authored by: nigea99

Re: Can't turn Panasonic off with Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@oldfella wrote:

@Kingston wrote:

Hi all

 

I connected a new Panasonic TX-32MS490B to my Sky Q mini box in the bedroom yesterday. Managed to pair the Sky remote ok. Only snag is, when I turn off the TV, it asks for confirmation that I want it to go to standby....which needs the Panasonic controller. I tried a workaround but the best I can do is to set the TV to go to standby 5 minutes after there is no input (the shortest time available). This means I have "No input" showing on the TV for 5 minutes every time I turn it off.

It's a small problem but it's driving me nuts. Any help would be appreciated.

Thanks


Hi @Kingston 

Have you experimented with different amount of time you are holding the Q remote standby button.   I know here with a Sony TV if you hold it too long it asked if you want to reboot.

It needs a precise 3 secs to turn off TV.  Any longer and it will reboot.


@Kingston I have just tried reading your TV operations to see if you can change a setting but can't spot one (although there may be one)

 

As @oldfella suggests I would recommend trying holding the button for different lengths of time to see if a specific  length of time works

This message was authored by Padam_Padam This message was authored by: Padam_Padam

Re: Can't turn Panasonic off with Sky Q remote

@Kingston 

Having just had a quick look at the manual for your TV, it appears to have two methods of going into standby and the 'quick standby' method (which doesn't require you to confirm) can only be done by a quick single press of the standby button on the TV's remote. 

Sky Q remotes require a long press of the standby button to turn a TV off so I think this is where the confusion is arising. 

You could try a few of the other Panasonic TV codes to pair with your minibox remote. It can often be the case that another model's remote codes work better and may be able to send a 'quick standby' signal.  

Kingston
Topic Author
This message was authored by Kingston This message was authored by: Kingston

Re: Can't turn Panasonic off with Sky Q remote

Thanks for all the replies, I shall have a go at all the suggestions you have made.

 

Kingston
Topic Author
This message was authored by Kingston This message was authored by: Kingston

Re: Can't turn Panasonic off with Sky Q remote

Hi all

 

I reset everything, retuned the remote, and tried different press times on the Sky remote. No joy, so I'll just have to live with seeing "No Input Signal" for 5 minutes until it auto shuts down the TV on my workaround (go standby if no signal for 5 minutes).

 

Now I'm working on the issue of low brightness dull screen on the Sky feed (been going through the Sky forums, settings/accessibility/high contrast on with no luck).

 

Thanks for your suggestions, I just wouldn't recommend this 32" tv to use with Sky Q

This message was authored by Chodley This message was authored by: Chodley

Re: Can't turn Panasonic off with Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

Or just press the button on the TV remote 😉

Kingston
Topic Author
This message was authored by Kingston This message was authored by: Kingston

Re: Can't turn Panasonic off with Sky Q remote

Yes, fair point, I'll stick that by the bed as well then. 

This message was authored by Geddo101 This message was authored by: Geddo101

Re: Can't turn Panasonic off with Sky Q remote

Hi @Kingston!

 

Have just got a new Panasonic TV, which is a similar model to yours: TX-48MZ800B

 

Pleased in some way that I am not mad or stupid and that you trod this path before me.

 

Akin to you I am having issues turning the TV off with the Sky Q remote.

 

Have you made any progress on that? Did another code work for you?

 

Thank you! 🙂

This message was authored by Geddo101 This message was authored by: Geddo101

Re: Can't turn Panasonic off with Sky Q remote

@Padam_Padam, thank you.


This seems like the best explanation to the issue.

 

The only fix can come from Sky updating their Panasonic codes with ones suited to our (M) models of TVs.

 

Unless there is a code for another TV which works with the M versions.

 

i.e. My Panasonic's TX-48MZ800B could work with TX-48K608B's remote code 

 

Otherwise we cannot turn our TV's off with our Sky Q remote.

This message was authored by nigea99 This message was authored by: nigea99

Re: Can't turn Panasonic off with Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@Geddo101 wrote:

@Padam_Padam, thank you.


This seems like the best explanation to the issue.

 

The only fix can come from Sky updating their Panasonic codes with ones suited to our (M) models of TVs.

 

Unless there is a code for another TV which works with the M versions.

 

i.e. My Panasonic's TX-48MZ800B could work with TX-48K608B's remote code 

 

Otherwise we cannot turn our TV's off with our Sky Q remote.


 

@Geddo101 

my MZ980 worked with the first code when using the Find it for me option (as does my GZ950)

 

Edit:  also just checked and my TV remote for my GZ950 works my MZ980 so Panasonic have not changed codes

Kingston
Topic Author
This message was authored by Kingston This message was authored by: Kingston

Re: Can't turn Panasonic off with Sky Q remote

Hi @Geddo101 

No progress I'm afraid. I just  switch the box off & leave the bedroom. 5 minutes later the tv turns itself off with no input. 
All the best 

This message was authored by Geddo101 This message was authored by: Geddo101

Re: Can't turn Panasonic off with Sky Q remote

Hi @Kingston,

 

Thank you for coming back to me and letting me know.


I am going to find out from Sky who I can ask about getting the M codes uploaded.

 

It's worth a shot to at least try, will let you know when I have a response.

 

All the best 🙂

This message was authored by Geddo101 This message was authored by: Geddo101

Re: Can't turn Panasonic off with Sky Q remote

Thank you @nigea99, I will give them a go tomorrow!

This message was authored by Chodley This message was authored by: Chodley

Re: Can't turn Panasonic off with Sky Q remote

Posted by a Superuser, not a Sky employee. Find out more

@Kingston wrote:

Hi @Geddo101 

No progress I'm afraid. I just  switch the box off & leave the bedroom. 5 minutes later the tv turns itself off with no input. 
All the best 


You don't just use the TV remote? Which by the way will also turn the Sky box off if you just turn the TV off.

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